Privacy Policy

Effective Date: 1 Januari 2024

Utility Direct ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.utilitydirect.de/] (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Data: We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us when you interact with the Site. This includes but is not limited to your name, email address, phone number, and home address, which you may provide when filling out a contact form or subscribing to our services.

Non-Personal Data: We may collect non-personally identifiable information ("Non-Personal Data") about you whenever you interact with our Site. This information may include your browser type, device type, IP address, access times, the pages you have visited on our Site, and the referring website address.

Cookies and Tracking Technologies: We use cookies, web beacons, tracking pixels, and other tracking technologies to collect Non-Personal Data and improve your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

2. How We Use Your Information

We use the information we collect from you in the following ways:

To Provide Services: To set up your utilities and provide related services.
To Improve Customer Service: To respond to your customer service requests and support needs more efficiently.
To Personalize Your Experience: To understand how our users as a group use the services and resources provided on our Site.
To Improve Our Site: To enhance our website and service offerings based on the information and feedback we receive from you.
To Process Transactions: To process your orders and manage your account.
To Send Periodic Emails: To send you information and updates pertaining to your order, respond to inquiries, and send you occasional company news, updates, and related product or service information.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Data, username, password, transaction information, and data stored on our Site.

4. Sharing Your Information

We do not sell, trade, or rent your Personal Data to others. We may share generic aggregated demographic information not linked to any Personal Data regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may also share your information with third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

5. Third-Party Websites

Our Site may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Your Rights and Choices

You have the right to:

Access Your Information: Request a copy of the Personal Data we hold about you.
Correct Your Information: Request that we correct any inaccuracies in your Personal Data.
Delete Your Information: Request that we delete your Personal Data, subject to certain exceptions.
Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.